Return & Refund Policy

Last updated: DATE, October 16, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need your order number or proof of purchase. Because our products are handcrafted lacquerware, please keep the original packaging until you are sure you will keep the item.

To start a return, contact us at market@yhmhandicrafts.com. Please note that returns will need to be sent to the following address:

YunHeMing
[Street address and number]
Xiaodian District, Taiyuan City, Shanxi Province
[Postal code]
China

If your return is accepted, we will provide instructions on how and where to send your package. For returns due to our error (defective, damaged, or wrong item), we cover the return shipping cost. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at market@yhmhandicrafts.com.

1. Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or you receive the wrong item, contact us within 7 days of delivery with photos of the item and packaging so that we can evaluate the issue and make it right (replacement or refund at no cost to you).

2. Exceptions / Non-Returnable Items

Certain types of items cannot be returned: bespoke, custom-made, or personalized items; sale items; and gift cards. Please get in touch if you have questions about your specific item.

3. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification, except for personalized or made-to-order goods. As above, your item must be in the same condition that you received it, unused, and in its original packaging, with your order number or proof of purchase.

5. Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be refunded to your original payment method within 10 business days, minus any original shipping costs that are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at market@yhmhandicrafts.com.