Shipping Policy

1. Processing Time

Orders are typically processed within [3–7] business days. Because our pieces are handcrafted lacquerware, some items may require additional time. Bespoke and custom-made orders are produced to order and take longer; the estimated lead time is stated on each product page.

2. Shipping Methods and Rates

Shipping options and live rates are calculated at checkout based on your destination and the weight of your order. We use reputable carriers for both domestic and international delivery.

3. International Shipping (including the United States and European Union)

Orders shipped outside China are dispatched from our workshop in China. Estimated delivery is [7–21] business days depending on destination and customs clearance. Delivery dates are estimates, not guarantees.

4. Customs, Duties, and Taxes

Important: Prices on the Site do not include import duties, taxes, or brokerage fees charged by your destination country. Such charges, if any, are the customer's responsibility and are assessed by local customs upon import. We are not responsible for delays caused by customs clearance. (Where a product is sold on a DDP / Delivered Duty Paid basis, that will be stated explicitly on the product page or at checkout.)

5. Tracking

A tracking number is emailed to you once your order ships. Tracking may take a few days to show movement, especially for international shipments.

6. Delayed or Lost Packages

Once a package is handed to the carrier, delivery is the carrier's responsibility. If a package is delayed or lost in transit, contact us at market@yhmhandicrafts.com and we will help you file a claim with the carrier.

7. Address Accuracy

You are responsible for providing a correct and complete shipping address. We are not liable for orders delivered to an incorrect or incomplete address supplied by the customer.

8. Questions

For any shipping questions, contact us at market@yhmhandicrafts.com.